Refund Policy

This Refund Policy applies to paid subscriptions for LifeOS AI (the "Service"), operated by a company registered in the Republic of South Africa. Our refund practices comply with the Consumer Protection Act 68 of 2008 ("CPA") and are read together with our Terms of Service.

1. Subscription billing

Subscription fees are billed in advance through our payment partner, iKhokha, in South African Rand (ZAR) unless otherwise stated. Fees are inclusive of VAT where applicable. Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date.

2. Cancellation and access

You may cancel your subscription at any time from within the Service. Cancellation stops future renewals; your access continues until the end of the current paid period. No further charges are made after cancellation. See our Cancellation Policy for step-by-step instructions.

3. Refund eligibility

• Within the current period. Because access continues until the end of the paid period after cancellation, fees for the current period are non-refundable once the period has commenced.
• Accidental or duplicate charges. If you are charged in error or charged more than once for the same period, contact us and we will refund the erroneous amount in full.
• Service unavailable. If the Service is materially unavailable for an extended period due to our fault, we will provide a pro-rata refund or service credit for the affected time.
• Statutory rights. Nothing in this policy limits any right you may have under the CPA or other applicable law, which cannot be excluded by agreement.

4. Non-refundable items

Refunds are not available for partial billing periods, unused time after cancellation, or charges incurred more than 60 days before a refund request, except where required by law.

5. How to request a refund

To request a refund, contact us via our Contact page with your account email and the charge details. We aim to respond within 5 business days. Approved refunds are credited to the original payment method and may take up to 10 business days to appear, depending on your bank.

6. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be reflected in the "Last updated" date above.